ABSTRACT

In every business organisation, the performance of the employees is important in achieving organisational goals. The study set out to examine the impact of performance appraisals on employees’ productivity in Hysacam Buea.

The specific objectives of the study were: to examine the effect of management by objective on employees’ productivity in Hysacam, to evaluate the effect of the 360-degree method on employees’ productivity in Hysacam and to determine the ranking method on employees’ productivity in Hysacam.

The study adopted a survey research design to sample 70 staffs and employees at Hysacam Buea Municipality, through a Purposive sampling technique using a structured-questionnaire. Data was analysed using SPSS (21.0) where descriptive statistics and regression test were conducted.

Result of the finding revealed Hysacam undergoes training of its employees which helps employees gain further and specific skills. Hysacam also align the needs of its employees needs with organizational objectives which helps motivate employees.

To ensure there is smooth operations in the firm, Hysacam receives accurate and specific feedback from the performance manager, customers and from colleagues on past performance and work is fairly distributed among team members and evidence of performance is well documented and available for reference if needed.

Hysacam ranks is employees based on how much they are doing and on number of hours spend at work. Based on the findings, it was concluded that, there a significant relationship between performance appraisal methods (management by objectives, 360-degree and ranking methods) and employee productivity.

Based on the study finding, it was recommended that Hysacam need to continue set objectives to achieve organizational goals that are clearly understood and aligned to organizational goals. Hysacam needs to continue reviewing their goals to reflect the dynamic business environment.

TABLE OF CONTENTS

DECLARATION.. i

CERTIFICATION.. ii

DEDICATION.. iii

LIST OF TABLES. x

LIST OF FIGURES. xi

LIST OF ABBREVIATIONS. xii

CHAPTER ONE

INTRODUCTION

1.1 Background to the Study. 1

1.2 Statement of Problem.. 3

1.3. Research Question. 4

1.3.1 Main Research Question. 4

1.3 Research Questions. 4

1.4 Research Objectives. 5

1.4.1 Main Objectives. 5

1.4.2 Specific objectives. 5

1.5 Hypothesis. 5

1.6 Significance of the study. 5

1.7 Scope of the Study. 6

1.8. Organization of the Study. 6

CHAPTER TWO

LITERATURE REVIEW

2.1 Conceptual Review.. 8

2.1.1 Concept of Performance Appraisal 8

2.1.2 Concept of Employee Productivity. 11

2.2. Theoretical Framework. 12

2.2.1. Goal-setting theory. 12

2.2.2. The Justice Theory. 12

2.2.3. Expectancy Theory. 13

2.2.4. Behavioural Management Theory. 15

2.2.5. Control Theory. 15

2.3 Empirical Review.. 16

CHAPTER THREE

METHODOLOGY

3.1 Background of Study Area. 19

3.2 Research Design. 20

3.3 Study Population. 20

3.4 Sample Size and Sampling Techniques. 21

3.4.1 Sample Size. 21

3.4.2 Sampling Techniques. 22

3.5 Instrument of Data Collection. 23

3.6 Validity and Reliability of the Research Instrument 23

3.6.1 Validity. 23

3.6.2 Reliability. 24

3.7 Methods of Data Collection. 24

3.7.1 Primary Data Collection. 24

3.7.2. Pilot Testing. 24

3.8 Data Analysis Method. 25

3.9 Ethical Issues. 26

CHAPTER FOUR

PRESENTATION OF FINDINGS

4.0 Response Rate of Respondents. 27

4.1 Demographic Characteristics of Respondents. 28

4.1.1 Gender Distribution of Respondents. 28

4.1.2 Age Distribution of the Respondents. 29

4.1.3 Highest Educational Level of Respondents. 30

4.1.4 Years of Services of Respondents. 31

4.2 Appraisal system.. 31

4.2.1 Management by Objectives. 31

4.2.2 360-degree method. 33

4.2.3 Ranking method Appraisal System.. 35

4.3 Employees productivity. 37

4.4 Hypothesis Testing. 39

4.5 Discussion of Findings. 43

CHAPTER FIVE

SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS

5.1 Summary of Findings. 45

5.2 Conclusion. 46

5.3 Recommendations. 47

5.4 Suggestion for further study. 47

REFERENCES. 48

APPENDIX.. 51

APPENDIX II. 55

LIST OF TABLES

Table 4. 1: Response Rate………………………………………………………………………………………………. 27

Table 4. 2: Number of years of Services……………………………………………………………………………. 31

Table 4. 3: Management by Objective………………………………………………………………………………. 33

Table 4. 4: 360-degree method………………………………………………………………………………………… 35

Table 4. 5: Ranking method……………………………………………………………………………………………. 37

Table 4. 6: Employees productivity………………………………………………………………………………….. 38

Table 4.7. 1: Model Summary…………………………………………………………………………………………. 39

Table 4.7. 2: Coefficients^a………………………………………………………………………………………………. 39

Table 4.8 1: Model Summary………………………………………………………………………………………….. 41

Table 4.8 2: Coefficients^a……………………………………………………………………………………………….. 41

Table 4.9. 1: Model Summary…………………………………………………………………………………………. 42

Table 4.9. 2: Coefficients^a………………………………………………………………………………………………. 42

LIST OF FIGURES

Figure 1: Gender of Respondent 28

Figure 2: Respondent Age. 29

Figure 3: Highest Educational Level 30

LIST OF ABBREVIATIONS

BARS: Behaviorally Anchored Rating Scale

HYSACAM: Hygiene and Sanitation in Cameroon

MBO: Management by Objectives

SPSS: Statistical Package for Social Science